t: 01553 770 112
f: 08445 070 037
Alternatively, please complete the contact form, below, and we will contact you:
Nb.The information we will collect from you will be used to quote for and issue a policy and to manage your account in the future. Data is only shared with companies involved in this process. Full information is included on our Privacy Notice which will be sent to you or you can view it on our website.
It may also be necessary to collect special categories of data such as health information and criminal history. If this is necessary we will ask for your consent for us to hold and process this information.
Our aim is always to provide our customers with a first-class service; however we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 01553 770112, or write to Nick Osborne, IBA insurance Services Limited, Osborne House, 111 High Street, King’s Lynn, Norfolk. PE30 1DA or email firstname.lastname@example.org
If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of the position at no later than 4 weeks and a final response no later than 8 weeks.
If you are not happy with our response, or the position after a period of 8 weeks, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS) for an independent assessment and opinion.
The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a “fixed line” (for example, a landline at home) or 0300 123 9123 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London E14 9GE. www.financial-ombudsman.org.uk
A full copy of our complaints procedure is available on request.
Registered in England & Wales Company no.2875870